Viva Wallet Status

All Systems Operational

Uptime over the past 90 days. View historical uptime.

Payment Acceptance Operational

90 days ago

99.91 % uptime

Today

Third Parties Operational

90 days ago

99.91 % uptime

Today

Money Transfers and Bill Payments Operational

90 days ago

99.94 % uptime

Today

Customer Care Operational

90 days ago

99.97 % uptime

Today

Self Care Operational

90 days ago

100.0 % uptime

Today

API Operational

90 days ago

100.0 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jun 7, 2023

No incidents reported today.

Jun 6, 2023

No incidents reported.

Jun 5, 2023

No incidents reported.

Jun 4, 2023

No incidents reported.

Jun 3, 2023

No incidents reported.

Jun 2, 2023

Degraded performance on Outgoing Bank Transfers

Resolved - This incident has been resolved.
Jun 2, 15:03 EEST

Investigating - A number of Instant SEPA Outgoing Bank Transfers have not been executed.
We are investigating the issue with highest priority, we will keep you updated accordingly.
Jun 2, 14:23 EEST

Jun 1, 2023

No incidents reported.

May 31, 2023

No incidents reported.

May 30, 2023

No incidents reported.

May 29, 2023

No incidents reported.

May 28, 2023

No incidents reported.

May 27, 2023

No incidents reported.

May 26, 2023

No incidents reported.

May 25, 2023

No incidents reported.

May 24, 2023

Increased declines by Issuer Eurobank

Resolved - This incident has been resolved.
May 24, 22:45 EEST

Investigating - We have identified an increased number of transaction declines by card issuer Eurobank affecting both CP and CNP transactions.
May 24, 18:01 EEST

Degraded performance on E-Commerce Acquiring Flow

Resolved - This incident has been resolved.
May 24, 17:43 EEST

Investigating - Card payment scheme MasterCard is experiencing technical issues.
An increased number of e-commerce acquiring Transactions are not processed.
May 24, 17:33 EEST

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