Degraded performance on our 3DS transaction flow

Incident Report for Viva Wallet

Resolved

This incident has been resolved.

Posted Jan 07, 2022 - 19:16 EET

Update

Our 3DS acquiring vendor is experiencing technical issues, causing an increased number of e-Commerce transactions not to be processed and delays in 3DS transaction completion timings

Posted Jan 07, 2022 - 19:09 EET

Investigating

Our 3DS transactions are experiencing delays. Investigation is in progress.

Posted Jan 07, 2022 - 18:38 EET

This incident affected: Payment Acceptance and Third Parties.